Store Policy
Customer Care
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At UXOCA, we strive to provide exceptional customer service to ensure your shopping experience is enjoyable and satisfying. Should you have any inquiries, concerns, or require assistance, our dedicated Customer Care team is readily available to assist you.
You can reach out to us via: Email: support@uxoca.com
Our Customer Care team is committed to addressing your queries promptly and efficiently, providing personalised assistance to meet your needs. have questions about your order, or require assistance , we are here to help.
PRIVACY & SAFETY
At Uxoca, we take your privacy and safety seriously. We collect personal information such as your name address, and payment solely for the purpose of processing your orders and improving our services. We do not share your information with third parties unless required by. We use industry-standard security measures to protect your data from unauthorised access, alteration, or disclosure. By using our website, you agree to our privacy and safety policy.
RETURM POLICY
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We do not Accept returns :
As an online store specialising in mystery beauty boxes, we curate our products with care and attention to provide you with an exciting and unique experience. Due to the nature of mystery boxes and the surprise element they offer, we regret to inform you that we do not accept returns for any reason other than in the case of receiving damaged items.
We understand that customer satisfaction is paramount, and we take every measure to ensure the quality and accuracy of our products. In the rare event that you receive damaged items in your mystery beauty box, please contact our Customer Care team within 5 days of receiving your order to arrange for a return or exchange.
For damaged items, please provide clear photographs and a detailed description of the issue to facilitate the resolution process. Upon verification, we will gladly offer a replacement or issue a refund for the affected items.
We appreciate your understanding and cooperation regarding our no returns policy, as it allows us to continue offering high-quality mystery beauty boxes and delivering an unparalleled shopping experience to our valued customers.
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Thank you for choosing Uxoca for your beauty needs.
We look forward to serving you and providing you with delightful surprises in every mystery box!
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